Frequently asked questions

Yes. Posting a request and receiving bids costs nothing. You only pay if you accept a bid.

It depends on your route, date and time. Popular routes usually attract more drivers. You can see bids as they arrive until the request closes.

Yes. Guests confirm their email, receive bids by email, and create an account when they are ready to accept one.

Your payment is held by the payment provider. It is released to the driver after the trip is marked complete.

Yes. Refund rules depend on how close to pickup you cancel. See the Refund Policy for the exact terms.

Drivers upload a licence, ID, vehicle papers and insurance. Our team reviews them before the account can bid.

Yes. Use the message button on any bid. Please keep communication on the platform so we can help if there is a problem.